Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Operation Intelligence extension failure with error: Failed to start pipeline, java.lang.NoClassDefFoundError: Could not initialize class org.apache.ignite.internal.util.IgniteUtils - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Operation Intelligence extension failure with error: Failed to start pipeline, java.lang.NoClassDefFoundError: Could not initialize class org.apache.ignite.internal.util.IgniteUtils
KB0832747

Operation Intelligence extension failure with error: Failed to start pipeline, java.lang.NoClassDefFoundError: Could not initialize class org.apache.ignite.internal.util.IgniteUtils


3311 Views Last updated : May 3, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Starting Operation Intelligence context is failing with:

Failed to start pipeline, java.lang.NoClassDefFoundError: Could not initialize class org.apache.ignite.internal.util.IgniteUtils

This is because the Ignite version we are currently using v2.5.3 does not support Java11. 

Steps to Reproduce

1. Install the MID server following the documentation MID Server for Operational Intelligence.
2. Make sure that JRE11 is the one installed on this host and used by the mid server. You can check by following our documentation Install a MID Server on Windows under section "Configure a MID Server on Windows to use an existing JRE. 
3. Setup the Operational Intelligence context by following our documentationConfigure the Operational Intelligence extension

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

In the meantime, you can implement one of the below workarounds:

1. Use a lower java version. For example: jdk8

2. Use a higher version for ignite. This can be done using the following steps:

- Stop the MID server Service
- Log in to your MID server host and navigate to your MID server install directory\agent\lib
- Take a backup copy of the file ignite-core.jar 
- Replace it with the jar file from: https://mvnrepository.com/artifact/org.apache.ignite/ignite-core/2.8.1
- Start the MID server Service


Related Problem: PRB1413291

Potentially Seen In

There is no data to report.

Fixed In

Quebec

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.