It seems the KB Widget cannot handle Permalink since it does not recognise the parameter "sysparm_article" to search for related articles.
After a Page Reload, the Related Articles gets displayed.

Steps to Reproduce

Issue replicated OOB Orlando instance:

1. View an article in Portal using article sys_id, for example: http://[instance URL]/kb?id=kb_article_view&sys_kb_id=123456789012345678901234567890ab. And notice related article widget shows many articles. (Assuming this article should have many related articles.)
2. Scroll below and select copy permalink.
3. Copied permalink is - http://[instance URL]/kb?id=kb_article_view&sysparm_article=KB99999999
4. Paste and go the permalink in url.
5. Observe elated article widget does not show up.
6. Refresh the page from step 5 and notice related article widget shows up again.


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Related Problem: PRB1405622

Seen In

Orlando Patch 3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Fixed In

Orlando Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-13 23:19:42