Summary
Will there be any issue in using document viewer after DB encryption?
Instructions
> Document Viewer does not support inline viewing in your situation. The possible reasons are:
- The document uploaded is platform encrypted or edge encrypted.
> Document Viewer does not support FedRAMP instances, instances that are on-premise, or instances that use Encryption Support.
Related Links
https://docs.servicenow.com/csh?topicname=Documentviewer.html&version=latest
Doc viewer requests will be processed by different server which is group docs, if the attachment is edge encrypted then you can't render it inline using doc viewer .