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Document viewer not supported on OnPrem and Edge Encryption. - Support and Troubleshooting
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  • Document viewer not supported on OnPrem and Edge Encryption.
KB0831455

Document viewer not supported on OnPrem and Edge Encryption.


520 Views Last updated : Jan 2, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

Will there be any issue in using document viewer after DB encryption?

Instructions

> Document Viewer does not support inline viewing in your situation. The possible reasons are:

  1. The document uploaded is platform encrypted or edge encrypted.

> Document Viewer does not support FedRAMP instances, instances that are on-premise, or instances that use Encryption Support.

Related Links

https://docs.servicenow.com/csh?topicname=Documentviewer.html&version=latest

https://docs.servicenow.com/csh?topicname=view-attachment-doc-viewer.html&version=latest#view-attachment-doc-viewer

Doc viewer requests will be processed by different server which is group docs, if the attachment is edge encrypted then you can't render it inline using doc viewer .




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