Notifications

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Description

Error:"Notify is not properly configured. Please contact your system administrator." while initiating a conference call from the task. 

Steps to reproduce: 

  • The following error is observed: "Notify is not properly configured. Please contact your system administrator".



Release or Environment

Orlando

Cause

The above error was seen as the notify was not configured with Twilio. 


Resolution

Before configuring the "Initiate Conference Call" feature you need to configure the Twilio account. 

Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-alert-management/task/initiate-conf-call.html


Follow the below KB to know the procedure to configure Notify with Twilio. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0831377


  • Once the Twilio setup is done you should not get the above error while initiating a conference call. 

Article Information

Last Updated:2020-07-14 01:56:04
Published:2020-07-08