Error:"Notify is not properly configured. Please contact your system administrator." while initiating a conference call from the task.
Steps to reproduce:
- Configure "Initiate conference call on incident communication task" following the article https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-alert-management/task/initiate-conf-call.html.
- While initiating a conference call using the UI action "Start Conference Call" from the related list of incident records.
- The following error is observed: "Notify is not properly configured. Please contact your system administrator".
Release or Environment
The above error was seen as the notify was not configured with Twilio.
Before configuring the "Initiate Conference Call" feature you need to configure the Twilio account.
Follow the below KB to know the procedure to configure Notify with Twilio.
- Once the Twilio setup is done you should not get the above error while initiating a conference call.