Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Configure Notify with Twilio Direct Driver - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Configure Notify with Twilio Direct Driver
KB0831377

Configure Notify with Twilio Direct Driver


2637 Views Last updated : Jan 2, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

The following are the steps to configure the notify on the instance with Twilio Direct Driver. 

Prerequisite: 

  • Twilio account with a phone number with voice capabilities. 
  • Twilio ACCOUNT SID and AUTH TOKEN


Release

All the releases. 

Instructions

For the conference call the instance should be configured to use a telephone service to initiate the conference call. 

First of all, we will require the below from your Twilio account. 

  • Twilio ACCOUNT SID and AUTH TOKEN

Verification needed on the Twilio's end. 

  • You have an Active number on your Twilio account which ic voice capable. 

  • From your twilio dashboard on the project which you have created for snow make a note of Account SID and Auth Token, we will need these in the later setup stage. 

On the instance Download the following two Plugins. 

  • Id: com.snc.notify
  • Id: com.snc.notify.twilio_direct


On the instance: 

  • From filter navigator, look for Twilio Direct Configuration under application Notify. 
  • Feed-in the Account SID and Auth token which we copied from Twilio in the above steps and Save.


* Click on Test callback. 

* Verify that the From address is the number which was configured on Twilio. 

* Enter the number you would like to call to and click on Initiate Test Call. 

* Verify that you get the success status of the call. 


You have successfully configured Notify with Twilio Direct Driver

Related Links

Please refer the below article for more information on the same: 

https://docs.servicenow.com/csh?topicname=r_ServiceNowPlatform.html&version=latest


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.