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Description

Sometimes there might be an ask to remove unwanted data like for example, hide inactive Catalog Items from showing in your Reporting/List Filters. 

Release or Environment

Any Version

Instructions

If the data is being displayed through a reference field, check if you can provide the condition through the reference qual condition on the dictionary record. If the condition cannot be achieved through the reference qual condition, then you can write a before query business rule. In this case, you can have a before query business rule on sc_cat_item table.

Additional Information

Documentation on before query business rule:

https://docs.servicenow.com/bundle/newyork-application-development/page/script/business-rules/concept/c_ExScrDefBeforeQueryBusinessRule.html


You can obviously have other solutions like using ACL's as well.

Article Information

Last Updated:2020-07-07 06:11:27
Published:2020-07-07