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Description

A Flow is stuck in state Waiting but the flow execution doesn't show a step waiting, only complete and not run

Cause

You need to review the design of the Flow and check if you use any if-statements. A common reason is that a value is the output of a step which isn't always executed because the if-condition isn't met. So if at a later stage you use an action which depends on an input of an earlier action which didn't run, the Flow gets stuck in a Waiting stage.


Resolution


I set up a similar test case on my side and I can reproduce this. 

[code]Solution Proposed: [/code]

You need to redesign your Flow and ensure there's a valid value for your action 'wait for stage'.

[code]Next Steps: [/code]

I set up a simplified test case on my side. If you want I can set up a Zoom meeting and we can through this together. I tried to call earlier but it rang out.

I have moved this case to Solution Provided for now. After this support case is closed you will receive a survey regarding your experience. We always aim to satisfy and exceed our customers’ expectations. If you have had a positive experience of my handling of your case, do please take a few moments to fill in the survey (it’s short, I promise).

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Best regards,
Justin Bakker

Article Information

Last Updated:2020-07-07 04:13:59
Published:2020-07-07