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Description

When updating cmdb_ci_vm_instance records Cloud Discovery updates sys_updated_on but not sys_updated_by, leaving incorrect and misleading update history. 


Steps to Reproduce

  1. Create a new MID Server with a new user and grant the needed roles.
  2. Discover an Azure cloud
  3. Change the MID Server login user to a different user.
  4. Check CIs restultant, and it appears the old mid server user is still updating the records, as the updated_by field retains the previous user value.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..


Related Problem: PRB1413228

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Article Information

Last Updated:2020-07-07 11:04:44
Published:2020-07-06