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Process flow configured on Change request form is not showing in Agent workspace - Support and Troubleshooting
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  • Process flow configured on Change request form is not showing in Agent workspace
KB0830841

Process flow configured on Change request form is not showing in Agent workspace


1716 Views Last updated : Jan 9, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When a Change Request workspace form view is configured to use Process Flow it does not show in Agent Workspace

Release

Any release

Cause

The process flow formatter when configured in the workspace view does not show in Agent workspace because UI Macros/formatters user Jelly script which is not supported

Resolution

This is expected behavior as the Jelly script is not supported in Agent workspace/Service portal


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