Issue
By default, the chatbot will be visible to all users, but this can be restricted as needed.
Release
All
Resolution
- To display the VA icon in the service portal using Agent Chat configurations(sp_agent_chat_config):
Uncheck the "Public" option and specify the required roles to ensure the VA icon is visible only to selected users.
- If you are using Virtual Agent Service Portal Widget (sn-va-sp-widget) widget, please specify roles on the widget.
Follow knowledge article KB0960018.
