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Description

Fulfillment groups in workflow task activities is empty when workflow is moved via update set between instances

Cause

The sys_id of groups provided in workflow task activities are not the same in source and target instance. This is why when workflow is moved between instances, these fulfillment groups in workflow activity are blank as it cannot find the sys_ids in target instance.

Resolution

Import the xml records of the affected groups from source to target, so they will have same sys_ids and when workflow is moved through update set, these groups are captured correctly.

Article Information

Last Updated:2020-06-29 21:16:12
Published:2020-06-30