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Description

Unable to empty a reference variable value when the default value of the variable is present and when the field is not mandatory in NOW Mobile Application

Steps to Reproduce

1. Go to OOB NY/Orlando instance (demonightlynewyork/demonightlyorlando)
2. Select a catalog item with reference variable ( Ex: VMware Fusion)
3. In the OOB 'VMware Fusion' catalog item, requested for is the reference variable
4. Go to Service Catalog>>All variables and open 'requested for' variable
5. Uncheck Mandatory if present and set the default value to 'javascript:gs.getUserID()'
6. Now go the NOW Mobile application
7. Search for VMware Fusion Catalog
8. Observe that the 'requested for' is not mandatory and it is not possible to empty the field.

Expected: The user should have an option to empty the non-mandatory variable if not required.
Actual: The user is forced to select a value in the reference variable when not mandatory and a default value is set for the variable

Workaround

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Related Problem: PRB1405307

Seen In

Orlando Patch 1
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2
SR Hybrid Analysis Kingston r1 - v5.0.9

Intended Fix Version

Quebec

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Associated Community Threads

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Article Information

Last Updated:2020-11-10 06:48:07
Published:2020-11-10