Topic conditions are removed after upgraded from Madrid to Orlando. For example, if a topic has a Lookup and should have a condition, a red circle is displayed on the Lookup(s) indicating an issue in the Designer. 

If the lookup is edited, the condition will be  blank and the window won't be closed until selecting a condition. And the following error is displayed in the Web Console: 

Uncaught TypeError: Cannot read property 'toString' of undefined
at convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1344
at (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at ja (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at ka (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at wa (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Aa (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at ya (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Da (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Ad (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Gi (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Kb (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Dd (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005
at Object.n.unstable_runWithPriority (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1014)
at Ii (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005)
at Cd (convo-builder.package.min.js?sysparm_substitute=false&x?v=05-05-2020_1854:1005) 

Steps to Reproduce

1. Upgrade to Orlando.
2. Edit any Topic that has a Lookup with a condition. Notice a red circle is displayed on the Lookup indicating an issue. 
3. Go to the the "sys_cb_topic" table and search by the same topic. Edit the topic and get the XML file. Notice the "graph_api_version" is "1.0.10.mp4", which is the version of the previous version.
The Orlando version is "graph_api_version": "1.0.16"

NOTE:Initially, this issue has been reported when upgrading from Madrid to Orlando but it could occur in any other version upgrading to Orlando. 


This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

A possible workaround could exist, please contact ServiceNow Technical Support.

Related Problem: PRB1412415

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version


Fixed In

Paris Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-29 17:26:14