Notifications

8 views

Description

Servicenow virtual agent configured to work with MS team, but end users always receive the following error after selecting a topic in MS team.

Error: I'm having technical issues and won't be able to continue this conversation

Steps to Reproduce

  1. Login to MS teams.
  2. Say HI.
  3. It provides topics to select from.
  4. Once you select topic it errors with the message attached.
  5. All topics give the same error - "Microsoft teams I'm having technical issues and won't be able to continue this conversation" 

Workaround

This issue is fixed. Please review the Fixed In fields to determine which versions have a planned or permanent fix.


Related Problem: PRB1352889

Seen In

SR - ITBM - Agile 2.0 Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0

Fixed In

Madrid Patch 6
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-28 21:22:19
Published:2020-06-29