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Description

There is an issue introduced in Now app version 10.0.0 to 10.0.3 where opening an attachment shows an error on the Browser shows "Your file was not found".

Steps to Reproduce

1. Log onto instance from Now app from version 10.0.0 to 10.0.3.
2. Go to Home and use the search for KB article which contains an attachment
3. Open the attachment
Expected Result: Attachment opens for viewing in the browser
Actual Result: Browser shows "Your file was not found"

Workaround

This is fixed in version 10.0.4. Please update your app to the latest version have this issue resolved.


Related Problem: PRB1408313

Seen In

Android Agent 8.0.1
Android Agent 8.1
Android Agent 9.0
Android Agent 9.0.1
Android Agent 9.0.2
Android Mobile 8.0
Android Mobile 8.0.1
Android Mobile 8.1
Android Mobile 9.0
Android Mobile 9.0.1
Android Mobile 9.0.2
Android Mobile Applications 8.0 - BT1 Tickets
Android Mobile Applications 8.0.1 - BT1 Tickets
Android Mobile Applications 8.1 - BT1 Tickets
Android Mobile GA 10.0.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.0.2 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.0.3 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.0.4 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.1.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.2.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.3.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 10.3.1 (Agent & Mobile)
Android Mobile GA 11.0.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 11.1.0 (Agent, Mobile, Onboarding & Support)
Android Mobile GA 9.0 (Agent, Mobile and Onboarding)
Android Mobile GA 9.0.2 (Agent, Mobile and Onboarding)
Android Mobile GA 9.0.3 (Agent, Mobile and Onboarding)
Android Mobile GA Blackberry 10.0.0 (Agent & Mobile)
Android Mobile GA Blackberry 10.0.2 (Agent & Mobile)
Android Mobile GA Blackberry 10.0.4 (Agent & Mobile)
Android Mobile GA Blackberry 10.2.0 (Agent & Mobile)
Android Mobile GA Blackberry 10.3.0 (Agent & Mobile)
Android Mobile GA Blackberry 11.0.0 (Agent & Mobile)
Android Mobile GA Intune 10.0.0 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 10.0.2 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 10.0.4 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 10.1.0 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 10.2.0 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 10.3.0 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 11.0.0 (Agent, Mobile & Onboarding)
Android Mobile GA Intune 11.1.0 (Agent, Mobile & Onboarding)
Android Onboarding 8.0.1
Android Onboarding 8.1
Android Onboarding 9.0
Android Onboarding 9.0.1
Android Onboarding 9.0.2

Fixed In

Android Mobile GA 10.0.4 (Agent, Mobile, Onboarding & Support)

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-28 17:14:59
Published:2020-06-29