Contextual search fails with following error when the search string contains an emoji character:
Search Service Error: Empty ajax response returned

Steps to Reproduce

1. In dictionary reconfigure the short_description field of the task table to be type "String (Full UTF-8)" (to support emoji characters)
2. Go to incident.do
3. Enter "email " and an emoji character into the short description field
4. Click the "Related Search Results" dropdown

There are no search results

There is error displayed "Search Service Error: Empty ajax response returned"


Remove the emoji or special characters from the field that is being used for the contextual search

Related Problem: PRB1352215

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Fixed In


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Article Information

Last Updated:2020-06-28 15:44:34