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Description

App Version : 10.0.2
App: Agent / NOW
Platform :Both iOS and Android

Steps to Reproduce

1. Go to any Orlando instance and agent mobile app.
2. Ensure that you have an applet (active incidents for example) which has an button like example Edit.
3. In this button ensure that we have two fields configured Category and Sub Category.
4. In category select something like Inquiry / Help.
5. In Sub Category select Antivirus.
6. Now change the category to Software , Notice that the antivirus is still there.
7. Since subcategory is dependent on category it is expected that once i change the category the subcategory field will become empty.
8. The subcategory is not getting empty so users are filling in wrong value and submitting the record.

Expected behavior : Dependent field should become empty on change on the first field

Actual behavior : The dependent field is not becoming empty hence use is submitting the wrong choice and causing confusion.

Workaround

This issue has been fixed in the version 10.1.0 of mobile release.


Related Problem: PRB1406371

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

iOS Mobile GA 10.1.0 (Agent, Mobile, Onboarding & Support)

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-26 07:08:17
Published:2020-06-26