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Description

While opening the latest versions of published articles , when trying to open the knowledge article with "sysparm_article" parameter in URL, it does not open the latest version of article .This is working fine, when trying to open the same article with parameter "sys_kb_id" in URL. 

Resolution

UI macro - "kb_view_common_content" was customised which caused this issue.


Also, we recommend customers to use knowledge article template instead - https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge-management/concept/knowledge-article-templates.html

Article Information

Last Updated:2020-06-25 22:25:52
Published:2020-06-26