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Description

As per our OOB code, when the event management property: evt_mgmt.alert_reopens_incident is set to "reopen", if we re-open an alert it will change the incident state to re-open from closed/resolved state. How to make sure only resolved incidents are re-opened but not the closed incidents when we reopen an alert.

Release or Environment

Any

Instructions

1. Go to the script include: EvtMgmtAlertManagementAlertReopenHandler.
2. In-Line 60 (line number may vary based on the Instance version)

// Task is Resolved or Closed
if (resolved == taskState || closed == taskState) {

Modify above to

// Task is Resolved or Closed
if (resolved == taskState) {

3. Save it


Article Information

Last Updated:2020-06-25 17:12:10
Published:2020-06-26