Summary
As per our OOB code, when the event management property: evt_mgmt.alert_reopens_incident is set to "reopen", if we re-open an alert it will change the incident state to re-open from closed/resolved state. How to make sure only resolved incidents are re-opened but not the closed incidents when we reopen an alert.
Release
Any
Instructions
1. Go to the script include: EvtMgmtAlertManagementAlertReopenHandler.
2. In-Line 60 (line number may vary based on the Instance version)
// Task is Resolved or Closed
if (resolved == taskState || closed == taskState) {
Modify above to
// Task is Resolved or Closed
if (resolved == taskState) {
3. Save it
