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Description

If system property "glide.ui.mentions.check_record_visibility" is turned off in New York, then "cannot see record" functionality/message is not getting displayed

Steps to Reproduce

  1. Set the property "glide.ui.mentions.check_record_visibility" to true.
  2. Go to the incident table and open any record
  3. Type @<any_user_id> in the work_notes field.
  4. The system will show the user's name along with "Cannot see record" for qualified user records.
  5. The downside of this property is, it will enable extra impersonation event logs in the "sysevent" table which is confusing because there those user names may also come up who do not have impersonation rights.
  6. Now to rectify this issue, if you deactivate the property "glide.ui.mentions.check_record_visibility", you lose the feature where the system tells if the user can see that particular record or not with the message "Cannot see record".

Expected behavior: "Cannot see record" should appear even when the property "glide.ui.mentions.check_record_visibility" is false.
and Extra "sysevent" table logs "impersonation.start" and "impersonation.end" logs should not be captured when "glide.ui.mentions.check_record_visibility" is true.

Actual behavior: "Cannot see record" message does not appear when the property "glide.ui.mentions.check_record_visibility" is false.
and Extra "sysevent" table logs "impersonation.start" and "impersonation.end" logs gets captured when "glide.ui.mentions.check_record_visibility" is true.

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1401105

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

Paris

Fixed In

New York Patch 9
Orlando Patch 5

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-06-29 07:35:32
Published:2020-06-29