Notifications

17 views

Description

AD Pwd Reset unlock process wherein after the unlock button is selected, it doesn't show the unlock success message but just spins in the same page. It seems the user account unlock success but the page didn't return "Account Unlock Success".

Steps to Reproduce

While doing password reset. Do all the configurations.
1) Make sure the user is locked out.
2) On the reset page you will see unlock account button.
3) When the button is clicked it gives password reset error or it keeps rendering at page


Expected : It should give "Password Unlock Success" since the user is unlocked.

Workaround

1) Applied attached update set "16062020_sys_script_include.zip" to update script include

- PwdUserUnlockUtil

- PwdFlowHelper

2) Clear browser cache.


3) Clear server cache by run 'cache.do' (hit enter) in Filter navigator.

ie:



Related Problem: PRB1408222

Seen In

There is no data to report.

Intended Fix Version

Orlando Patch 6
Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-29 23:15:13
Published:2020-06-22
16062020_sys_script_include.zip