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Description

AD Pwd Reset unlock process wherein after the unlock button is selected, it doesn't show the unlock success message but just spins in the same page. It seems the user account unlock success but the page didn't return "Account Unlock Success".

Steps to Reproduce

While doing password reset. Do all the configurations.
1) Make sure the user is locked out.
2) On the reset page you will see unlock account button.
3) When the button is clicked it gives password reset error or it keeps rendering at page


Expected : It should give "Password Unlock Success" since the user is unlocked.

Workaround

1) Applied attached update set "16062020_sys_script_include.zip" to update script include

- PwdUserUnlockUtil

- PwdFlowHelper

2) Clear browser cache.


3) Clear server cache by run 'cache.do' (hit enter) in Filter navigator.

ie:



Related Problem: PRB1408222

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Fixed In

Orlando Patch 6
Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-24 18:14:18
Published:2020-06-22
16062020_sys_script_include.zip[View]