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Description

In Service Portal, if you have multiple choice variables without a default value set and if you use the tab key to goto the variable, it will not get selected/highlighted.

Steps to Reproduce

  1. In Orlando instance, create a new catalog item with 2 variables

    Variable 1:
    Type: Single line text
    Order: 100

    Variable 2:
    Type: Multiple Choice
    Order: 200

    Under "Type Specifications"
    Choose direction: Down
    Do not select the first choice: checked

    Under Question Choices, create 2 or 3 questions

    2. Click on "Try It" then click into the text field and press the Tab key on keyboard and noticed the first radio button is selected
    3. Now go to Service Portal then press the Tab key on keyboard after clicking into the text field and noticed the paper clip icon is selected
    4. Repeat steps 1 - 4 in a New York instance and noticed the first radio button in multiple choice group gets selected and highlighted after pressing the Tab key in Service Portal

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1411136

Seen In

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Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-06-18 14:14:12
Published:2020-06-18