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Description

Retired Knowledge articles are showing up in portal search

Cause

Search instance calling custom widget

Resolution

The behavior seen is due to custom widget. This custom widget is being called in the 'Search' instance (which is out of box) found at the link below:
/nav_to.do?uri=sp_instance.do?sys_id=e3cbcb70d7000200a9ad1e173e24d4ca

Out of box, the widget used is 'Search Page'. The solution is to call the out of box widget 'Search Page'.

Article Information

Last Updated:2020-06-22 01:34:34
Published:2020-06-18