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Time sheet portal message when submiting a blank card only shows after reloading the page - Support and Troubleshooting
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KB0829158

Time sheet portal message when submiting a blank card only shows after reloading the page


910 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Upon submission of blank time card from the Time Sheet Portal, an error notification on the header should show:

Cannot submit a blank time card

If we use the Submit button on the top right, to submit all time cards, the message displays correctly.

If we submit a single blank time card, using the three dots menu on the right of the line, the message will only appear after reloading the page.

Cause

Time Sheet Portal is based on service portal. The widget controlling this behavior is "Time Card Grid" on sp_widget table.

If "Time Card Grid" widget has been customized this issue may occur.

Resolution

Reverting the above mentioned widget to the Out-Of-Box version should get the issue fixed.


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