Issue
When importing a word document with images to the Knowledge Base we are finding that some images appear within the article but others show as an attachment.
The issue is reproducible on London and New York instance
- Login to OOTB
- Navigate to Knowledge > Import Article
- Import attached document
- Check the Knowledge article
Cause
Current POI library does not support shapes type object
Resolution
Follow the steps below and rebuild the article,
- Open word file, click on File->Save As.. option
- Choose File Format Web Page(.htm) and click save button
- Folder will be created with name (File Name) on your saved locations
- Now you can find image number.
