When importing a word document with images to the Knowledge Base we are finding that some images appear within the article but others show as an attachment.

PRB1358330

The issue was with how this doc file was created or rather how the images were added. This looks like it is related to PRB1358330, which was closed as working as expected. The product owners mention that this may have happened by using shapes in the file which is not supported. If you take the steps mentioned below and rebuild the article, the should resolve the behavior:

1. Open word file, click on File->Save As.. option
2.Choose File Format Web Page(.htm) and click save button.
3. Folder will be created with name (File Name) on your saved locations.
4. Now you can find image number.