Notifications

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Description

After installing Glide Virtual Agent to our instance I do not see "Messaging Apps Integration" under Virtual agent.

Trying to use Messaging integrations with Slack, Microsoft Teams, and Workplace by Facebook.

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtual-agent/task/install-va-integrations.html

Cause

Missing plugin (com.snc.bot_install_ui )


Resolution

Check if instance has any of the 2 plugins installed:

IT Fundamentals Dashboard (com.sn_apphealth)
Knowledge PA Scoped App (com.snc.pa.knowledge)

If so, please open a Hi ticket and reference PRB1404597.

Article Information

Last Updated:2020-06-17 08:42:08
Published:2020-06-17