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Workflow's approvals are skipping unexpectedly - Support and Troubleshooting
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  • Workflow's approvals are skipping unexpectedly
KB0829063

Workflow's approvals are skipping unexpectedly


732 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The user's vulnerability workflow's approvals were skipping unexpectedly and they needed to know why.

Resolution

The root of the issue was found to be a custom query Business Rule. What was happening is that the logic within the workflow approval scripts was trying to reach out against the sn_vul_vulnerable_item table. However, when it tried to do so, the custom query Business Rule tacked on additional information to the query and would not allow correct information to return - hence the system could not resolve the returned result, and because of that, it took the skipped condition path.


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