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Description

Two symptoms are seen with this PRB

  • When using "do the parallel" and having at-least 4 to 5 create task actions, not all the times Assignment group values are filled in. Its empty in few scenarios. Note - Issue is intermittent and we should try multiple times to see the issue happening. Issue is reproduced once in 10 times.
  • The other symptom will be that after closing the tasks, some will not advance the flow context, and will be stuck on the create catalog task action


How to verify PRB

  1. go to [sys_rw_action] table in list view, identify those records that were created by the flow context. "Context" field will contain the flow context id in the JSON string
  2. the "watching" field will contain a sys_id of an invalid [sc_task] record



Steps to Reproduce

1. Open the catalog item - https://empdjo.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=69152ae1dbcd50107c2dfb371d961924
2. Put any value on the variable and click on "Order Now".
3. Now open the Requested item and under catalog task you should see assignment group values being populated.

Expected behavior - Assignment group should have a value
Actual behavior - Assignment group values are empty.

Attached screenshots for your reference.

Workaround

Install attached update set sys_remote_update_set_604be4067ca11010f877e99878831481.xml

This update set contains:
1) Create SC Task Action 2.0 - a custom action to create the SC task and create the relationship for catalog variables

Please note: A wait for condition step has been included which is waiting for sc_task.active == false.  If you don't require this you may remove it.

This action has 3 inputs:

requested_item - Which is the sc_req_item record the flow is generally triggered on

fields - JSON key-values  which tells the action which fields to set on the new task being created

catalog_variables - Comma separated list of Catalog variable (names - e.g. color,storage) to associate with this task

2) SC Flow - an example flow which shows how to use the action


Related Problem: PRB1406982

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Splunk Sighting Search Integration - Madrid 2019 Q1
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Solution Management Madrid Q2
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Quebec

Fixed In

New York Patch 10
Orlando Patch 6
Paris Patch 1

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-09-16 00:41:24
Published:2020-07-30
sys_remote_update_set_604be4067ca11010f877e99878831481.xml[View]