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Description

OMI connector seems to generating duplicate events

Release or Environment

all releases

Cause

1) As we checked the OMI code the way we are fetching event which is based on the change in the alert in the OMI connector, so even if the customer sees only one alert in the OMI UI there is a possibility that the alert was changed multiple times and we are fetching the changes as new events but all those events are connected to the same alert.



Resolution

-This is expected behavior as we are fetching event which is based on the change in the alert in the OMI connector. Every time these is change to the event, we bring it in as the new event even though we see only one event in the OMI UI.

-Even that we have duplicate events in the event table eventually, all the events go to the same alert, so from that perspective, this doesn't matter because we have only one alert exactly the same as in the OMI connector.


Article Information

Last Updated:2020-06-16 01:56:25
Published:2020-06-16