Event Management event Rule is not Processing Event Additional Info fields, parsing the additional info to update description is resulting in undefined.a
Release or Environment
This happens when the Additional Info field of the event is not in proper JSON format. If the event additional info is in not in JSON format, parsing this will fail and result in an error.
-Make sure event additional info is in proper JSON format.
-You can try to validate the additional info format by checking it in JSONBLOB.