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Description

Subject: Reloading a record after viewing an attachment creates a new Incident record

Clicking on the [view] hyperlink of an attachment in the Manage Attachments below the record header, followed by clicking on "Reload form" in the Additional Actions / Form Context menu results in a new (blank) record being displayed. The expected behaviour is for the form to be reloaded with the currently viewed record.

This issue happens on creating a new incident record (or) open any incident record.

This issue is reproducible in New York, Madrid & London release.

Steps to Reproduce

Create and save a new Incident record (or) open any existing incident record.
Attach a file to the record.
Click on the [view] hyperlink of an attachment in the Manage Attachments section below the record header; attachment is opened/downloaded in a new browser window.
Close the attachment browser window.
Click on the "Additional action" menu, or right-click for the form context menu; select "Reload form" option.
A new unsaved record is displayed in the form view.

Workaround

This problem is currently under review. You can contact <a target="_blank" href="http://www.servicenow.com/support/contact-support.html">ServiceNow Technical Support</a> or subscribe to this Known Error article by clicking the <strong>Subscribe</strong> button at the top right of this form to be notified when more information will become available..


Related Problem: PRB1380241

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-14 19:19:43
Published:2020-06-15