This only shows on the 'Onboarding application' app in Mobile when the E-signature type is either “Acknowledgement” or “Credential” (Error happens for both Admin and non-Admin) .
This does did not happen before upgrading to Orlando and is working as expected on the ESC portal.
Refer to the “Error message” attachment for reference.

Steps to Reproduce

1. Create New Hire Onboarding case for a new hire and move to “Ready” state.
2. As the new hire login to the Onboarding application.
3. Open the “Fair Processing Notice Acknowledgement” task
4. Click on “Accept” button then “I Agree” button


Workaround -

1. In Script Include "hr_CoreMobileUtils"

Replace from line 84 the below lines
var signature = eSignTaskUtil.getSignatureImage(table_name, sys_id);
var signatureSysId = null;
if (signature)
signatureSysId = signature.sys_id;


var signatureSysId = null;
if (esign_type == 'signature') {
var signature = eSignTaskUtil.getSignatureImage(table_name, sys_id);
if (signature)
signatureSysId = signature.sys_id;

2. Since the script include will be changed , few RCA records will be 'Invalidated' now.
So , Make sure to 'allow' RCA records after changing script include.

Related Problem: PRB1408894

Seen In

SR - Platform - Performance Analytics Content Pack for Guided Tours - v1.0.1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Fixed In


Associated Community Threads

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Article Information

Last Updated:2020-06-13 14:01:24