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Description

Customers may noticed that after adding the OOB Virtual Agent Service Portal widget onto their portal page, the icon is misaligned/not centered.

Release or Environment

All

Cause

This is due to custom css styles overriding the OOB css styles.

Resolution

Check for any custom css styles in the theme used for your Service Portal page and remove any custom css under the CSS Includes related list on the theme (sp_theme) record.

Article Information

Last Updated:2020-06-16 03:06:59
Published:2020-06-11
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