Notifications

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Description

  • You notice that your flow is stuck on "ask for approval" action

Resolution

  • go to table [sys_rw_action]
  • on condition column, search where it contains the sys_id of the record approval is being asked for, usually the task record
  • if you get any results, proceed to next step, if you get no results, open case in HI
  • check if the created by on these responder records match to the start of the "ask for approval" action
  • if a responder record exists and it's on the table of record being approve
  • then you can approve/reject the task record to make the flow advance forward

screenshot

In the screenshot above, all responder records exist, so rejecting or approving the [sysapproval_approver] record will advance the flow, however, there might be cases where it might not be there, and the only one will be the one pointing to the task record.

Article Information

Last Updated:2020-06-16 03:09:29
Published:2020-06-09