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CI identifiers will not match with CI's which have 'duplicate of' field populated - Support and Troubleshooting
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KB0827209

CI identifiers will not match with CI's which have 'duplicate of' field populated


643 Views Last updated : Apr 8, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When running a Discovery, if you are seeing no matches even when the target CI has the same criterion attribute values as the data from the Discovery, it is a possibility that the identification engine could be ignoring your target CI due to the 'duplicate of' field being populated on the target CI.

Release

Any

Resolution

To resolve this, just remove the data in the 'duplicate of' field, the identification engine will not recognise this as a duplicate CI and will start matching and updating the target CI.


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