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KB Home error: Java.lang.UnsupportedOperationException Caused by error in Phase 2 Jelly: plugin://com.glideapp.knowledge/ui.jtemplates/kb_section.xml.5 at line 11 - Support and Troubleshooting
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  • KB Home error: Java.lang.UnsupportedOperationException Caused by error in Phase 2 Jelly: plugin://com.glideapp.knowledge/ui.jtemplates/kb_section.xml.5 at line 11
KB0827166

KB Home error: Java.lang.UnsupportedOperationException Caused by error in Phase 2 Jelly: plugin://com.glideapp.knowledge/ui.jtemplates/kb_section.xml.5 at line 11


928 Views Last updated : Feb 18, 2025 public Copy Permalink
KB Summary by Now Assist

Description

KB Home error: Java.lang.UnsupportedOperationException Caused by error in Phase 2 Jelly: plugin://com.glideapp.knowledge/ui.jtemplates/kb_section.xml.5 at line 11

Intermittent issue where particular users are not able to see all related articles on the (kb_home) page.

Steps to Reproduce

No Steps to reproduce the issue at the moment

Workaround

If you are on Knowledge v3 then you can use /$knowledge.do as a knowledge homepage. You will not see this error in $knowledge.do knowledge home page.

kb_home page is related to Knowledge V2 plugin. It is recommended to use Knowledge V3 /$knowledge.do instead of kb_home.


Related Problem: PRB1189640

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