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Description

Users with business stake holder are not able to access all the incident records

Cause

Customised 'incident query' business rule which causes the condition to not include sn_incident_read. If the instance is domain separated please make sure to check if there are any other business rules in lower domain that is overriding the global domain incident query business rule.

Resolution

Revert the business rule that's causing the issue to out of box one

Article Information

Last Updated:2020-06-16 03:11:32
Published:2020-06-11