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Description

In Orlando, collapsed form sections (non-tabbed forms) are not working correctly and show fields but they are not clickable.

Steps to Reproduce

1. Log in to any OOB instance in Orlando version
2. Go to General Settings (Gear icon on the top right of the nav page)
3. Click on Forms and toggle off Tabbed Forms
4. Open any incident and click on Hide/Display icon on the notes section (the arrow icon towards the right end of a section), to collapse the section
5. Refresh the record to see the section is broken (misaligned and visible) and non-editable

Expected behavior: The fields should be hidden because the section is collapsed

Actual behavior: You can see the fields and when you try and click them nothing happens. depending on the section you collapse you might be able to edit the fields but the icons might not work. This is most noticeable in the journal input fields on the notes section.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.


Related Problem: PRB1387774

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Splunk Sighting Search Integration - Madrid 2019 Q1
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Orlando Patch 6
Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-18 13:02:19
Published:2020-05-28