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Description

Custom Interactive filter not getting applied to all the widgets

Release or Environment

All Releases

Cause

A custom interactive filter doesn't support lazy loading. 


Resolution

Lazy loading: Only visible widgets load. More widgets load as the user scrolls down in order to reduce the load on the system and speed up the loading of initial widgets.
as the custom interactive filter doesn't support lazy load- the visible widgets are only following the filter condition.


Solution:

1: Arrange all the widgets following the custom interactive filter on-screen with the filter visible to load simultaneously (meaning no widgets to load when the user scroll down). In this way, all widgets will load at a time and will follow the custom interactive filter.

Link to Custom interactive filter limitation:

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/dashboards/reference/custom-if-limitations.html

Article Information

Last Updated:2020-06-04 03:31:23
Published:2020-06-04