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Description

- Orlando
Inbound action field actions are defaulting to "subject".

When attempting to assign a field in field actions to a value "from email", choice will default to "Subject".
Eg. https://demonightlyorlando.service-now.com/nav_to.do?uri=sysevent_in_email_action.do?sys_id=3ccfeff5c611227a0180144333c87af9

If you assign "Additional comments" - "From Email" to any choice other than "Subject" and then save the inbound action, it will default back to "Subject".

Steps to Reproduce

Go to Inbound email actions
- You can create a new OR modify "Create incident"
- In field actions, add/change:
"Additional comments" - "From Email" - "Body(text)"
- Save
- Inbound action will default the "Additional comments" back to "Subject"

Workaround

This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1387111

Seen In

There is no data to report.

Fixed In

Orlando Patch 3
Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-07-17 11:14:44
Published:2020-05-27