- Orlando
Inbound action field actions are defaulting to "subject".

When attempting to assign a field in field actions to a value "from email", choice will default to "Subject".

If you assign "Additional comments" - "From Email" to any choice other than "Subject" and then save the inbound action, it will default back to "Subject".

Steps to Reproduce

Go to Inbound email actions
- You can create a new OR modify "Create incident"
- In field actions, add/change:
"Additional comments" - "From Email" - "Body(text)"
- Save
- Inbound action will default the "Additional comments" back to "Subject"


This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem: PRB1387111

Seen In

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Intended Fix Version


Fixed In

Orlando Patch 3

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Associated Community Threads

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Article Information

Last Updated:2020-06-18 07:41:01