Notifications

22 views

Description

Within the scoped HR application there is a feature for 'Manage HR Skills' which is not functioning as expected. When creating a new skill ,  not able to assign users to the skill using the "Assign / Remove Users" button. No users show up in the reference field even though there are number of HR basic users.

Release or Environment

New York Patch 7

Cause

When Manage HR Skills is clicked , page navigates to below url.

https://OUTOFBOX.service-now.com/nav_to.do?uri=%2F$ng_skills.do%3Fsysparm_parentSkill%3D7b0370019f22120047a2d126c42e706f%26sysparm_parentDepartment%3D93b25282c0a8000b0b55c8ab34e2f1e6%26recursiveSkills%3Dtrue%26recursiveDepartments%3Dtrue%26showLocation%3Dtrue

There is Department validation,Only with users having a HR department linked it will data loaded on the Manage HR Skills page.

Resolution

Since the department doesn't have any users, there is are no users for adding the Skills.

After adding users to the HR department fixed the issue.

Article Information

Last Updated:2020-05-24 05:36:35
Published:2020-05-24