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Description

User is not able to see comments or work notes on the incident form in the service portal.

Cause

Missing configuration to toggle between additional comments and work notes in the service portal.

Resolution

1. Go to the widget instance options


2. Add the following script to the "Additional options" field:
{
"includeExtended": {
"value": true,
"displayValue": true
}

}

3. Save the record
4. Clear the cache by typing cache.do in the navigation pane.
5. Try to reproduce the issue. The issue must now be resolved.


Article Information

Last Updated:2020-05-22 13:03:51
Published:2020-05-22