Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When catalog task closes what is the order of out-of-the-box bus.rules that execute on requested item when it closes - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • When catalog task closes what is the order of out-of-the-box bus.rules that execute on requested item when it closes
KB0825781

When catalog task closes what is the order of out-of-the-box bus.rules that execute on requested item when it closes


1248 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Summary

When [sc_task] closes, that wakes the workflow up on the RITM where the stage is set to "completed" and that closes the RITM, this is the order of out-of-the-box bus.rules that execute on [sc_req_item] that closes it

Finished executing business rule 'Set Active Flag' on sc_req_item
Finished executing business rule 'task closer' on sc_req_item
Finished executing business rule 'Set Closure Fields' on sc_req_item
Finished executing business rule 'metrics events' on sc_req_item
Finished executing business rule 'Close Parent if Required' on sc_req_item
Finished executing business rule 'Create Inventory Item' on sc_req_item
Finished executing business rule 'Moot Approvals Upon Cancellation' on sc_req_item
Finished executing business rule 'sc req item events' on sc_req_item
Finished executing business rule 'task events' on sc_req_item
Finished executing business rule 'Run SLAs' on sc_req_item
Finished executing business rule 'SNC - Run parent workflows' on sc_req_item
Finished executing business rule 'Reduce request price - item change' on sc_req_item

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.