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Catalog UI Policies do not work in Incident Variable Editor (incident form) - Support and Troubleshooting
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  • Catalog UI Policies do not work in Incident Variable Editor (incident form)
KB0825647

Catalog UI Policies do not work in Incident Variable Editor (incident form)


526 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Catalog UI Policies do not work in Incident Variable Editor (incident form)

Release

Service Portal

Cause

Customized Catalog item widget

Resolution

Reverting the widget back to OOB resolved the issue and the UI policies are properly applied to the target record (incident)


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