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Description

When non-admin user trying to login using login.do eg : <instance_name>.service-now.com/login.do. 

Users are observing "Security constraint prevent access to requested page"

Cause

It does not mean the user is unable to login, the user has logged in. However, due to ACL on login_redirect user is experiencing "Security constraint prevent access to requested page"

"ACL on login_redirect might be preventing access to the page"

Resolution

ACL : "login_redirect" - https://<instance_name>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=cbfb0ca3931102009c8579b4f47ffbc2

Above mentioned ACL is responsible for the security constraint issue, it need snc_internal and snc_external role for the login redirection.

Non-Admin user trying to login has role "snc_internal", after adding "snc_external" role, user is able to see the page.

 

 

Article Information

Last Updated:2020-05-19 02:51:21
Published:2020-05-19