Issue
Cannot save or close HR cases. Below error message:
onSubmit script error: TypeError: Cannot read property 'display' of undefined: function() { saveAllSelected([ gel(id) ], [ gel(ref) ], ',', '\\', '--None--'); }
Release
Any
Cause
This can be caused by duplicate variables on the form
Usually caused by a custom widget or business rule and scripts
Resolution
1) Check the variables on the form if duplicated.
2) Remove the variable editor on the form
How to Configure Form: https://docs.servicenow.com/csh?topicname=configure-form-layout.html&version=latest
OR
1) Remove duplicate variables by going to the [question_answer] table - https://<instance_name>.service-now.com/question_answer_list.do
* This table is where the submitted Record producer variables are stored
2) Filter table_sys_id=<record_sys_id>
3) Check if there are duplicate variables and remove the duplicates in this table
If you are encountering the issue on REQ/RITM/SCTASK, the variable submitted are stored in the tables [sc_item_option_mtom] and [sc_item_option], so you can check these tables and remove the duplicates here instead