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Description

After cloning of instance, when user access https://<instance>.service-now.com. it is redirecting the user to https://<instance>.service-now.com/sp/?id=landing

It does not give the default login page even if you type login.do. 

 

Release or Environment

All

Cause

"SPEntryPage" script include is forcing the page to go to Service Portal page

Resolution

First, try disabling the $sp page to false and then check. If this gives you session timeout page after entering the instance URL then try the solution given in KB0824594

Second, try to disable "SPEntry" Script Include on the instance to fix this issue.

Article Information

Last Updated:2020-05-14 01:41:14
Published:2020-05-14