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Description

> What feature is the Defect related to?
Not all the level 2 relationships are showing up in relationship formatter

> What is this PRB solving?
When there are several L2 relationships, it is just showing the first 500 level2 relationships and the rest of them are missing.
If one of the CI's level 2 relationships are more than 500 (hardcorded batch size value is 500) lets say 700, then we are showing only first 500 relationships.

Steps to Reproduce

> Open a CI that has more than 500 level 2 relationships

> Make sure "CI Relations" (new Relationship formatter) is showing on the form (if not, add from Form Layout)

> Expected Result:
All the child relationships should show up in both flat and tree view

> Actual Result:
Not all the child relationships are showing up

 

 

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the "Intended Fix Version" section below below to determine the versions that have a permanent fix.


Related Problem: PRB1390753

Seen In

SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

New York Patch 9
Paris

Fixed In

Orlando Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-05-13 15:36:14
Published:2020-05-13