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Description

Global Search does not work for the sc_cat_item table after upgrading to New York or Orlando when optimized upgrade was disabled. That means, any of the following system properties exists in the instance and was set to false:

glide.upgrade.optimize.enabled
glide.upgrade.optimize.between_families
glide.upgrade.optimize.in_family

This can affect any functionality that uses text search on the sc_cat_item table such as Service Portal search and Global Search in the UI Platform. 

 

 

 

Steps to Reproduce

1. Disable optimized upgrade. Set to false any of the following system properties:

glide.upgrade.optimize.enabled
glide.upgrade.optimize.between_families
glide.upgrade.optimize.in_family


2. Upgrade from New York to a higher New York version or Orlando
3. Try the Global Search from /sc_cat_item.list (use the "text for" field).

No records are found. If the search is using any of the fields, for example name, then the records are displayed. 

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

As workaround, Generate the Text Index for the sc_cat_item table. 

If this is not a Production instance you can go to:

1. Go to /ts_configuration.do?sys_id=160f32827320330003da83a9fdf6a701
2. Click "Generate Text Index"

Please notice this will take some time. For any question, please create a case for Support. 


Related Problem: PRB1403471

Seen In

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Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-05-11 14:10:43
Published:2020-05-11