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Description

Virtual Agent communication page embedded URL (sn_va_web_client_app_embed.do) does not load if there is no browser cookie

Steps to Reproduce

1. In a new browser window or private window go to <instance>/sn_va_web_client_app_embed.do

Note that the embed page will not load

2. Now go to <instance>/$sn-va-web-client-app.do (this will load)
3. Now go back to <instance>/sn_va_web_client_app_embed.do

Now the embed page will load

4. Go to another private browser and repeat step 1

Embed page will not load

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1382132

Seen In

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Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-05-11 03:37:35
Published:2020-05-11