Virtual Agent communication page embedded URL ( does not load if there is no browser cookie

Steps to Reproduce

1. In a new browser window or private window go to <instance>/

Note that the embed page will not load

2. Now go to <instance>/$ (this will load)
3. Now go back to <instance>/

Now the embed page will load

4. Go to another private browser and repeat step 1

Embed page will not load


This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1382132

Seen In

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Intended Fix Version


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Associated Community Threads

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Article Information

Last Updated:2020-05-11 03:37:35